GreenBe’s team provides a full range of project management, creative design and customer support services to help your project succeed.
Each GreenBe customer is paired with a GreenBe project lead and project manager who support day-to-day integration, host management meetings and stand-ups and oversee the ongoing success of your program.
Have a question? Help is just a phone call or email away. Your project manager will help everyone using your platform hit the ground running with individual training via phone, email support and online help resources.
Access customer data and challenge reports instantly through the GreenBe administration portal. Additionally, GreenBe can provide regular custom reports as required, tailored to suit your KPIs.
Let GreenBe handle all your creative design needs.
With GreenBe, all your marketing design is taken care of. We create custom designed onboarding packages for both print and digital mediums to match your branding and message.
Onboard users with effective campaigns designed for social media, residential mail, web advertising, workplaces, buildings and more.
There are more ways than ever to communicate with customers, but email is still one of the most effective channels to bring users back to your platform again and again.
Our team can help devise an engagement plan that gets results – with fully customised designs to match your brand. All email campaigns are written, designed and managed by GreenBe to work with your goals and deeply engage customers with your platform.
Showcase your platform and your brand with custom designed marketing pages. GreenBe designs custom pages to match your branding and message before your platform goes live, managing regular updates as required.
Incentivise users to join and re-engage existing customers by displaying your latest promotions – we design custom offers to run on your most visible page, increasing campaign effectiveness.
GreenBe provides a complete customer support service, with dedicated digital channels and internal resources to handle customer support enquiries.
Email case management
Our team manages and resolves all email customer support enquiries.
Admin portal support
Our team can assist with managing challenges – helping customers participate successfully.
Customers can contact our support team over the phone during business hours.
GreenBe’s system manages eVoucher fulfilment automatically, with our support team available as needed.
Live chat service
During business hours, our customer support team is available to answer enquiries via live chat.
Customer support centre
The customer support team manages all enquiries relating to general user account management.