Professional services

GreenBe’s team provides a full range of project management, creative design and customer support services to help your project succeed.

Dedicated-project-manager

Dedicated project manager

Each GreenBe customer is paired with a GreenBe project lead and project manager who support day-to-day integration, host management meetings and stand-ups and oversee the ongoing success of your program.

Onboarding-and-training

Onboarding and training

Have a question? Help is just a phone call or email away. Your project manager will help everyone using your platform hit the ground running with individual training via phone, email support and online help resources.

Regular-KPI-reporting

Regular KPI reporting

Access customer data and challenge reports instantly through the GreenBe administration portal. Additionally, GreenBe can provide regular custom reports as required, tailored to suit your KPIs.

Creative services

Let GreenBe handle all your creative design needs.

Digital and print marketing design

With GreenBe, all your marketing design is taken care of. We create custom designed onboarding packages for both print and digital mediums to match your branding and message.

 

Onboard users with effective campaigns designed for social media, residential mail, web advertising, workplaces, buildings and more.

Digital communications

There are more ways than ever to communicate with customers, but email is still one of the most effective channels to bring users back to your platform again and again.

 

Our team can help devise an engagement plan that gets results – with fully customised designs to match your brand. All email campaigns are written, designed and managed by GreenBe to work with your goals and deeply engage customers with your platform.

Custom web design

Showcase your platform and your brand with custom designed marketing pages. GreenBe designs custom pages to match your branding and message before your platform goes live, managing regular updates as required.

 

Incentivise users to join and re-engage existing customers by displaying your latest promotions – we design custom offers to run on your most visible page, increasing campaign effectiveness.

Customer support services

GreenBe provides a complete customer support service, with dedicated digital channels and internal resources to handle customer support enquiries.

Email-case-management​

Email case management

Our team manages and resolves all email customer support enquiries.

Admin-portal-support​

Admin portal support

Our team can assist with managing challenges – helping customers participate successfully.

Phone-support​

Phone support

Customers can contact our support team over the phone during business hours.

Reward-fulfilment​

Reward fulfilment

GreenBe’s system manages eVoucher fulfilment automatically, with our support team available as needed.

Live-chat-service​

Live chat service

During business hours, our customer support team is available to answer enquiries via live chat.

Customer-support-centre​

Customer support centre

The customer support team manages all enquiries relating to general user account management.

How customers use GreenBe

Turn-key city services app

Designed and developed in partnership with Blacktown City Council, the hugely popular B informed recycling and waste services app is complementary to the Blacktown City’s GreenMoney sustainability incentives program.
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Bloomberg Healthy Cities

Delivered in partnership with Bloomberg Philanthropies and Vital Strategies, the City of Melbourne’s ‘Get Moving Melbourne’ campaign rewarded people who moved more during the 8-week program.
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